Frequently Asked Questions
Anywhere from 15-25% is the standard gratuity in the United States. Our guides and instructors work diligently to give you the best experience possible on the water. If you felt your experience was top notch, one way to express your appreciation is by tipping your guide.
For all lessons and tours, we ask that you use the directions we send to you via email with your confirmation. Please do not use Google maps to direct you to “Maui Stand Up Paddle Boarding” because your tour is on the water, not at our baseyard.
Our SUP tours depart from Makena Landing and Olowalu
For SUP rentals, please call us to make an appointment.
Small personal items such as a cell phone, keys, wallet can go in the guide’s SMALL drybag. Please do not leave valuables in your car.
Kaanapali:
Lahaina:
Kihei
Wailea
Due to the way the wind and waves pick up on Maui, afternoon conditions are typically not safe to conduct tours. For this reason, we do not regularly schedule tours in the afternoon. Occasionally when the conditions are calmer than usual, we open up late morning tours, but not more than a couple days in advance and it is extremely rare.
Unfortunately, we are not equipped to provide transportation.
We can deliver rental boards for an additional fee.
Parking is available at all departure locations. It is, however, seemingly unconventional on Maui compared to other places. Be prepared to park on the side of the road, not in a marked parking lot.
You are welcome to bring a camera but keep in mind a couple factors: anything you bring with you is likely to get wet or fall into the ocean, our Guides take photos for you so you can kick back and enjoy your experience.
Stand up paddlers are not required to know how to swim although it is recommended.
The official season recognized by the Hawaiian Island Humpback Whale National Marine Sanctuary runs from December 15th – April 15th. It is possible for whales to show up earlier and stick around later. Though nothing is quite like the experience of whale watching from a SUP, it does require human power. Due to this, we limit our season to January 1st – March 31st
There is no minimum age for SUP, but there is an ability limitation. All participants will be on their own board (not paired with a parent or instructor), therefore they must have the strength to paddle. Age 8 and older is recommended but if you would like to discuss younger please call.
It is possible to use a life jacket for SUP, though we do not recommend it as it constricts your range of motion. But don’t worry, you’ll be connected to your SUP Board by a leash and therefore never further than a couple feet away from it.
The weather in Maui is constantly changing and is comprised of several microclimates. National weather websites tend to paint a forecast with a wide brush stroke without taking into consideration the microclimates. We closely monitor several localized weather forecasts so as to make the best decision about the weather before your tour. We usually make the call to relocate or cancel the day before a tour. Occasionally we will make the decision onsite the day of your tour. We do not cancel our tours and lessons during rainy weather. You are going to get wet anyway right? We will, however cancel our tours if the conditions are unsafe. High wind, large waves and lightning are examples of unsafe conditions. In the event of unsafe conditions, you will be presented with the opportunity to relocate to a different departure with better weather, reschedule for another day or cancel without penalty.
Due to the fact that our tours sell out on a daily basis we have a strict 72 hour cancellation policy. If you cancel or change your confirmed reservation within 72 hours of scheduled check in time we will charge your credit card the full price of the tour. If there is a medical reason you need to cancel your tour, please provide a doctors note and we will make an exception.
During busy seasons such as winter and spring breaks, we recommend booking at least two weeks in advance of your visit.
Yes! Give us a call and we would be happy to process over the phone.
The check in time for all lessons is the time listed on your confirmation email, you do not need to show up earlier than the ‘start time’. Just leave time to find parking and locate your instructor.
We use this information to provide appropriately sized boards and paddles.
We provide free photos of your lesson, taken by your guide and emailed within 24 hours.
